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Samsung Galaxy Camera Failed: How to Fix It

Submitted on 10/09/2019

The owners of Samsung smartphones (S5, S6, S7, S8, S9, S10, Mega 2) occasionally face an unpleasant issue: the Camera app won't launch. Instead of starting the Camera, Android notifies its user that a failure has occurred. 

A service centers will tell you to bring your device for diagnosis to find out the cause of the camera failure. The cause  might be a software glitch or hardware failure. 

However, there are several methods to diagnose  the cause and even fix the problem with the Android Camera yourself. We're going to talk about simple, but quite effective methods.

The contents:

  1. Restarting your phone
  2. Checking the memory card
  3. Clearing Camera app cache
  4. Using Recovery Mode
  5. Safe Mode
  6. Performing a Hard Reset
  7. Nothing helped, now what?

The easiest way to fix Camera: rebooting your phone

It might seem this method wouldn't solve any issues with the Camera, however a simple restart of a phone can bring its operation back to normal. The method is simple and absolutely safe. 

If you want to fix the problem with your Camera through a reboot:

  1. Open "Restart." (In order to access the corresponding menu press the "Power" button.)
  2. Wait for your phone to turn off and turn on again, showing the Samsung logo during this process.
  3. Check if the Camera works.

Checking and removing a memory card

Another quick and effective way to solve the problem with the Camera on Samsung phones is to remove a memory card. While the memory card is removed, try opening the Camera app.

If the Camera app is running without a memory card, it's likely to continue working after the SD card is reinserted. However, take your time and first check your card for reading errors before re-inserting. This can be done via chkdsk utility:

  1. Connect your memory card to a computer via a card reader.
  2. In the context menu of the drive, select "Tools > Properties > Check."
  3. Wait until the end of the checking process (at this stage chkdsk will fix the errors) and insert the memory card back into your phone.  
  4. Check the operation of Camera app. 

If your phone is having trouble detecting the memory card, read this article:: https://softdroid.net/telefon-ne-vidit-kartu-pamyati-chto-delat. It will help you find all the common errors which can prevent your phone from detecting a memory card. This is often what causes the Android Camera to fail. 

Clearing the cache of failed Camera

Cache stores the data needed for quick operation of Android apps. Quite often the culprit of all sorts of glitches is cache. 

Data cleaning has to be performed in Camera and Gallery apps. Use the following steps:

  1. Go to the main settings of your phone and find the "Application manager" app.
  2. Select "Camera" and tap on the corresponding menu item.
  3. Find the "Clear data" button and below it the "Clear cache" button. Click “Clear cache.”
  4. Close the settings and check whether the Camera is working.

In order to delete data from the Gallery, go back to the "Application manager," find the item called "Gallery" and clear its data and cache in two clicks.

Note. You should delete unneeded information and get rid of the cache on your phone on a regular basis and not only when an error with the Camera app occurs. This ensures efficient operation of all programs and prevents some possible failures of Android OS. In order to quickly remove cached files, we recommend using a free mobile app called CCleaner.

Fixing Samsung Camera app in Recovery Mode

If standard data cleaning didn't help to fix the Camera app on Android, you can perform a "wide" cleaning via special Recovery Mode. In order to enter it on your Samsung phone, you have to: 

  1. Turn off your Samsung Galaxy. 
  2. Press the Power, Home and Volume Up buttons at the same time. 
  3. After a few seconds, Recovery Mode will be enabled on your phone.

In Recovery mode, following these steps:

  1. Via the Sound Control button, select "Wipe Cache Partition" from the menu.
  2. Clear the cache from all the apps installed on your smartphone.
  3. Restart your phone via the menu item called "Reboot System Now."

Safe Mode

One of the distinctive features of all Android gadgets is Safe Mode, which allows running an initial diagnosis on a device. In this way you can find out why the Android camera failed on your phone. 

You can enter Safe Mode on Samsung in the following way:

  1. Turn your phone off.
  2. Turn on your smartphone and wait for the Samsung logo to appear on the screen.
  3. Hold down the Volume Down button until Android OS launches completely.
  4. If you see the "Safe mode" sign at the bottom of the screen, you have performed everything right.

In Safe Mode on Samsung only a limited number of apps will run. All third-party programs are blocked. 

Note. You can read more on Safe Mode here.  

If you manage to start the Camera on your smartphone in this mode, it means that there are some problematic third-party apps which most likely have been installed recently. In such case you have to: 

  1. Start your phone in the ordinary mode (after leaving Safe Mode)
  2. Delete new apps one by one until the Camera launches again. 

Manual on how to uninstall unneeded apps

If the Samsung camera failed even in Safe Mode, proceed to the next option.

Factory data reset

Rolling your smartphone back to its factory settings is pretty much a last resort. Its main drawback is the consequence of deleting absolutely all personal data from the internal memory of a phone. However, "zeroing" your Samsung can solve the problem with the Camera.

Before resetting, make sure to create a backup copy of important user files. For example, move all data to a cloud or another device. In order to create a full backup of Android OS, we recommend using Titanium Backup app.

There are two ways to reset data on Android:

  1. Via Android system settings. In order to do this, open your phone "Settings" and then "Restore and reset." Find "Reset" among all the menu items.
  2. Via Recovery. This option is for advanced users who know how to handle this add-in. (We have described above in detail how to use Recovery mode.) From the Recovery menu, select "Wipe All Data" and wait a few seconds until the system deletes all data. Restart your phone and check the Camera.

Camera app is still unavailable

If none of the methods listed above were helpful, it's highly likely that your phone has a more serious issue than just a Camera failure. In order to eliminate the “camera failed” warning, it's better to contact a Samsung service center, where experts can conduct a full diagnosis of your device and, if necessary, replace some of its parts.

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