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How to fix "Google Play Store has stopped" on Android

Author: Vlad Brown

Data recovery specialist, guest author, journalist.

Published 01/12/2020

Today we’ll tell you what to do if Google Play Store has stopped working. There are plenty of solutions to fix the problem, but in this guide we will analyze only the main ones.

Why does the "Google Play Store" error occur?

It's still unknown what exactly causes the "Google Play Store has stopped" error. Android OS developers don't offer any methods of how you can get rid of this problem. Therefore, users look for solutions themselves and discuss possible options on Facebook and XDA forum.

One of the main reasons for this error to occur is incorrect syncing between a smartphone and Google update servers. The signs are the following:

  • During the update of apps the phone firstly downloads required files to a local storage and then unpacks them and installs a new version.
  • The problem arises at the stage of information syncing since the servers already have new data available for download, but the phone is still trying to find updates in its internal memory.

The ways of how you can fix this bug

Check the network status and restart your device

First of all, check if you have an internet connection: 

  1. Open an Android browser and try going to any page. 
  2. If everything works fine and websites open with no problems, switch to another ways of solving this problem.

Enable Download Manager app

The next step is to activate Download Manager via the Settings:

1. Open Settings of your device from app screen.

2. Tap on Apps section, turn on Show System Apps option from Menu (three dots).

3. Find Downloads there and open then.

4. Make sure that the app is running, i.e. the Force stop button should be enabled. 

5. If the Enable option is available, tap on it and activate the app.

Note. Very simple solution of fixing this technical error is via an ordinary restart of your smartphone. In some cases, this can help to fix the problem.

Cleaning local data and cache

Deleting the update files stored on your phone can help fixing the "Google Play Store has stopped" error without affecting your personal data:

1. Go to Settings Apps

2. In the opened list search for the standard Google Play Store app.

3. Now tap on the menu item Storage

4. Tap Clear cache.

5. Tap Clear storage and then Clear all data.

Reconnect your Google account to Android

In some cases, reconnecting your Google account on Android may help. Please note that disabling your account also means that all unsynchronized personal data (contacts, files, etc.) will also be deleted. Therefore, we strongly recommend updating all the necessary information first of all and only after it's done proceeding to fixing the problem.

So, the process goes as follows:

  1. Tap Settings on your device.
  2. Tap Accounts (or Cloud and accounts) menu item (the name depends on the version of your Android).
  3. Touch the Google account linked to your phone.
  4. Before deleting your account, you can sync the data that will be saved on your device (via the menu in the upper right corner).
  5. When all the necessary information is synced, in the same menu touch Delete account and confirm the action.
  6. Go back to the list of accounts and touch Add account.
  7. The Google account login form will open, so enter your credentials.
  8. Accept the service terms and follow the instructions.

Now it's done and your account has been reconnected. You can check if the “Google Play Store has stopped” error appears again.

Reinstalling Play Store updates

Another way to fix this bug is to update the current version of Google Play app or roll back to the standard version with a further update to the current one.

1. Tap Settings and find the Apps section.

2. Touch Google Play Store

Note: make sure not to confuse Google Play Store with Google Play Services since these apps have similar icons and titles.

3. Tap Menu (three vertical dots in the top right corner) and then tap Uninstall updates which should be the only available option.

4. Confirm your actions (OK) and return to the home screen.

5. Now run Google Play Store app and agree to the Google user agreement.

6. Open the Menu icon (three horizontal bars in the screen upper left corner) and touch Settings.

7. Tap Play Store version. The app update process will launch.

8. Wait for an update to be downloaded and installed.

Updating Google Play Services app

If none of the given solutions works out, you can try reinstalling the problem app via the APKMirror file archive.

From website you can download an authorized installation file of Google Play app, if for some reason your phone blocks the download of updates via standard methods:

  1. Go to Google Play Services app page at website.
  2. Open the page with the latest version of the app which usually can be found at the top in the All Releases list.
  3. Check the version of your Android (Settings > About phone > Software information > Android version) and download the file that matches the settings of your phone. 
  4. If you experience any difficulties, try different versions until you find the most suitable one. Or use Droid Hardware Info app in order to find out all the information you need.
  5. Go to the selected file page and click "Download APK" (the button will become active within a few seconds after you open the page).
  6. Open the downloaded file and follow the instructions from Android OS. 

Rolling back to the factory settings (Hard Reset)

In case if Google Play store keeps crashing, you can perform a Hard Reset on your phone, but you'll lose all the information stored on your device.

Note! In advance keep a backup copy of everything you need in a cloud or on a memory card. Follow the link in order to find out how to do it.

Hard Reset is performed in the following way:

  1. Tap Settings on your mobile device.
  2. Tap General management. 
  3. Tap Restore and reset. If your phone is running under Android version 8 and above, go to Reset.
  1. Next tap Factory data reset and confirm your actions. 
  1. If you have a PIN or pattern key installed on your phone, you'll be prompted to enter it in order to apply the changes.

Update your Android firmware

If you unable to update Google Play services, update your device firmware. It is a quite dangerous, but pretty efficient way of getting rid of errors.

This process is time-consuming and it requires careful preparation as well as understanding of every step that happens during reflashing. Therefore, we recommend using this option only if none of the mentioned above methods works out and “Google Play Store has stopped” error prevents you from the normal use of your phone.

In order to update your Android firmware, it's better to turn to a certified service center to have experts dealing with this matter. Performing this operation without a sufficient level of knowledge on your own can lead to you no longer being able to turn on your phone and having to give it for repair. 

Also remember that performing a manual update isn't considered a warranty case and it's performed at your own risk.