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How to fix "Google Play Store has stopped"

Submitted on 07/26/2019

Why does the "Google Play Store" error occur?

It's still unknown what exactly causes the "Google Play Store has stopped" error. Android OS developers don't offer any methods of how you can get rid of this problem. Therefore, users look for solutions themselves and discuss possible options on forums.

One of the main reasons for this error to occur is incorrect syncing between a smartphone and update servers. The signs are the following:

  • During the update of apps the phone firstly downloads required files to a local storage and then unpacks them and installs a new version.
  • The problem arises at the stage of information syncing since the servers already have new data available for download, but the phone is still trying to find updates in its internal memory.

The ways of how you can fix this bug

Check the network status and restart your device

First of all, check if you have an internet connection. Open a browser and try going to any page. If everything works fine and websites download with no problems, switch to another ways of solving this problem.

The next step is to activate downloads via the settings:

  1. Go to the "Settings" of your device.
  2. Open the "Applications" section.
  3. Find "Downloads" there and open them.
  4. Make sure that the app is running, i.e. the "Stop" button should be enabled. If the "Enable" option is available, select it and activate the app.

The last (and very simple) solution of fixing this technical error is via an ordinary reboot of your smartphone. In some cases, this can help to fix the problem.

Cleaning local data and cache

Deleting the update files stored on your phone can help fixing the "Google Play Store has stopped" error without affecting your personal data:

  1. Go to "Settings – Applications"
  2. In the opened list find the standard "Google Play Store" app
  3. Now open the menu item "Memory"
  4. Select "Manage location" and in the opened menu tap "Delete all data"
  5. Go one step back to the "Memory" section and tap the bottom button called "Clear cache"

Reactivate your Google account

In some cases, reconnecting your Google account on Android may help. Please note that deleting your account also means that all unsynchronized personal data (contacts, files, etc.) will also be deleted. Therefore, we strongly recommend updating all the necessary information first of all and only after it's done proceeding to fixing the problem.

So, the reactivation process goes as follows:

  1. Open the "Settings" of your device.
  2. Find the "Accounts" menu item (the name depends on the version of your Android).
  3. Select the Google account linked to your phone.
  4. Before deleting your account, you can sync the data that will be saved on your device (via the menu in the upper right corner).
  5. When all the necessary information is synced, in the same menu select "Delete account" and confirm the action.
  6. Go back to the list of accounts and click "Add account".
  7. The Google account login form will open, so enter your credentials.
  8. Accept the service terms and follow the instructions.

Now it's done and your account has been reactivated. Now you can check if the “Google Play Store has stopped” error appears again.

Reinstalling updates

Another way to fix this bug is to update the current version of Google Play app or roll back to the standard version with a further update to the current one.

  1. Open the general settings of your device and find the "Applications" section.
  2. Choose "Google Play Store". Note: make sure not to confuse Google Play Store with Google Play Services since these apps have similar icons and titles.
  3. Open the menu (three vertical dots in the top right corner) and tap "Remove updates" which should be the only available option.
  4. Confirm your actions and return to the home screen of your smartphone.
  5. Now run "Play Store" and agree to the Google user agreement.
  6. Open the menu (three horizontal bars in the screen upper left corner) and select "Settings".
  7. Press "The Version of Play Store". The app update process will launch.
  8. Wait for an update to be downloaded and installed.

Updating Google Play Services app

If none of the given solutions works out, you can try reinstalling the problem app via the APKMirror file archive.

From website you can download an authorized installation file of Google Play app, if for some reason your phone blocks the download of updates via standard methods:

  1. Go to Google Play Services page at website.
  2. Open the page with the latest version of the app which usually can be found at the top in the "All versions" list.
  3. Find the version of your Android (you can check it in "Settings > About phone > Android Version") and download the file that matches the settings of your phone. 
  4. If you experience any difficulties, try different versions until you find the most suitable one. Or use Droid Hardware Info app in order to find out all the information you need.
  5. Go to the selected file page and click "Download APK" (the button will become active within a few seconds after you open the page).
  6. Run the downloaded file and follow the instructions from Android OS. 

Rolling back to the factory settings (Hard Reset)

In order to fix the error, you can perform a Hard Reset on your phone, but you'll lose all the information stored on your device.

Note! In advance keep a copy of everything you need in a cloud or on a memory card. Follow the link in order to find out how to do it: [].

Hard Reset is performed in the following way:

  1. Open the "Settings" of your device.
  2. Find "Restore and reset". If your phone is running under Android version 8 and above, go to "System > Reset".
  3. Next select "Reset the settings" and confirm your actions. If you have a PIN or pattern key installed on your phone, you'll be prompted to enter it in order to apply the changes.

[Resetting settings on Samsung mobile devices]


Reflashing your device is a quite dangerous, but pretty efficient way of getting rid of errors. This process is time-consuming and it requires careful preparation as well as understanding of every step that happens during reflashing. Therefore, we recommend using this option only if none of the mentioned above methods works out and “Google Play Store has stopped” error prevents you from the normal use of your phone.

In order to get a quality reflashing, it's better to turn to a certified service center to have experts dealing with this matter. Performing this operation without a sufficient level of knowledge on your own can lead to you no longer being able to turn on your phone and having to give it for repair. Also remember that reflashing isn't considered a warranty case and it's performed at your own risk.

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